Privacy Policy

Your privacy is important to us. Learn how we collect, use, and protect your information.

Introduction

MyDoc Urgent Care ("we," "our," or "us") operates the mydocurgentcare.com website. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our website.

Information We Collect

Appointment Booking Information

When you book an appointment through our website, we collect:

  • Full name
  • Phone number
  • Email address
  • Date of birth
  • Preferred appointment date
  • Symptoms and medical information
  • Preferred location

Automatically Collected Information

When you visit our website, we automatically collect:

  • Device information (browser type, operating system)
  • IP address
  • Pages visited and time spent on each page
  • Referring URL
  • Cookies and tracking technologies

How We Use Your Information

We use the information we collect to:

  • Process and manage your appointment requests
  • Contact you to confirm your appointment
  • Send appointment reminders and updates
  • Improve our website and services
  • Comply with legal obligations
  • Prevent fraud and enhance security
  • Analyze website usage and trends
  • Send marketing communications (with your consent)

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Your appointment information is submitted through our secure form system (Web3Forms) which uses encryption and industry-standard security protocols.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us:

  • Remember your preferences
  • Understand how you use our website
  • Improve website functionality
  • Analyze traffic patterns

You can control cookie settings through your browser preferences. Disabling cookies may limit your ability to use certain features of our website.

Third-Party Services

Our website uses the following third-party services:

  • Web3Forms: For secure appointment form submission. Privacy Policy
  • Google Analytics: To analyze website traffic and user behavior

These third-party services may collect information about you according to their own privacy policies. We recommend reviewing their privacy policies for more information.

Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only:

  • With our staff members to process your appointment request
  • When required by law or legal process
  • To protect our rights, privacy, safety, or property
  • With service providers who assist us in operating our website (with confidentiality agreements)

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including:

  • To complete your appointment request and provide services
  • To comply with legal and regulatory obligations
  • To resolve disputes and enforce our agreements

You may request deletion of your information at any time by contacting us.

Your Rights

Depending on your location, you may have the following rights:

  • Access: Request a copy of your personal information
  • Correction: Request correction of inaccurate information
  • Deletion: Request deletion of your personal information
  • Opt-Out: Opt out of marketing communications

To exercise these rights, please contact us using the information provided below.

Healthcare Information (HIPAA)

If you provide health information through our appointment booking form, please note that while we take steps to protect this information, our website is not HIPAA-compliant. For sensitive health information, please call us directly at (718) 401-1510.

Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete such information promptly.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

MyDoc Urgent Care

Forest Hills: 116-20 Queens Blvd, Forest Hills, NY 11375

East Meadow: 1947 Front Street, East Meadow, NY 11554

Phone: (718) 401-1510

Email: mydocurgentcare116@gmail.com

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, and other factors. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the "Last Updated" date below.

Last Updated: February 5, 2026

Privacy Concerns?

Contact us if you have any questions about how we handle your personal information.